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Service Manager

Job
Summary:
Candidate shall be capable of effectively managing the service department in a manner that meets the needs of all internal and external customers. This person must maintain a technically sound and customer responsive department, consistently meeting the sales and operating profit goals established by the company.
Job Responsibilities:
Essential job functions include but are not limited to:
o Good communication and negotiation skills. Must meet the customers' expectations in areas of quality work, timely repairs, and timely and accurate billings.
o Communication with customer on job status is necessary element of good customer relations.
o Positive working relationships with factory personnel and representatives by using proper lines of communication and correct procedures. Must have working knowledge of computer programs such as Lotus Notes, Microsoft Word, Excel and Powerpoint.
o Maintain working knowledge of manufacturer's current and future policies and procedures, and how they affect our company.
o Manage personnel issues and direct development of service personnel including coordination of training and technical knowledge.
o Hiring and maintaining appropriate level of skilled technicians.
o Manage department assets (field truck fleet, tooling, test equipment, etc.) within corporate guidelines.
o Direct daily administrative and operational activities of the department.
o Develop positive relationships with peer branch personnel and departments.
o Communicate and ensure compliance with company policies and procedures to employees, i.e., handling of warranty jobs, completion of service orders, etc.
o Operate in accordance with current governmental laws and regulations (DOT, MSHA, OSHA).
o Ensure an environment of safety in all operations of the service department.
o Set goals, organize plans and set timetables for personal development and improvement of management skills
Job Qualifications:
o Must have a high school diploma or equivalent, 4 year degree is preferred
o Must have 5 years of technical experience in the heavy equipment field
o Must have 1 year experience in a leadership/supervisory role.
o This individual must be personable, a problem solver, motivated, reliable, ethical and able to maintain good relationships with customers, vendors, and employees.
o Must have experience in managing all aspects of the service department.
o Must have good written and oral communication skills.
o Ability to meet deadlines consistently, must have a sense of urgency
o Problem solving ability
o Must be able to pass a background, physical, and drug screen


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