Medical Office Representative
Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky.
Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and Pediatric Medicine in addition to several specialties to deliver custom care based on the unique needs of our patients.
Responsibilities Position
Summary:
The Medical Office Representative position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages.
The Medical Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system.
The Medical Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.
This position may have access to third party credit card information and transaction systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.
Impact of Decisions:
Serious impact on patient relationships, physician efficiency, stewardship of clinic resources, and our image in the community.
Internal/External Contacts:
Patients, physicians and other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members and vendors.
Minimum
Qualifications:
High school diploma required (or equivalent) Excellent interpersonal, organizational, and customer service skills required Keyboarding skills and the ability to utilize computer equipment and software are required as, is experience with other types of standard office equipment Preferred
Qualifications:
Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred or an equivalent amount of experience in a high-volume customer service role in another industry/environment or six (6) months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation Familiarity with an electronic practice management system preferred Experience with multi-line phones/ACD phones preferred Medical terminology preferred Qualifications Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
Impact of Decisions:
Serious impact on patient relationships, physician efficiency, stewardship of clinic resources, and our image in the community.
Internal/External Contacts:
Patients, physicians and other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members and vendors.
Supervision:
Reports to the Supervisor; does not supervise others.
Excellent interpersonal, organizational, and customer service skills are essential.
Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
Familiarity with an electronic practice management system is preferred.
Experience with multi-line phones/ACD phones preferred.
Medical terminology preferred.
None required for this position.
Recommended Skills Audio Equipments Communication Computer Equipment Customer Service Health Care Imaging Estimated Salary: $20 to $28 per hour based on qualifications.
Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and Pediatric Medicine in addition to several specialties to deliver custom care based on the unique needs of our patients.
Responsibilities Position
Summary:
The Medical Office Representative position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages.
The Medical Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system.
The Medical Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.
This position may have access to third party credit card information and transaction systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.
Impact of Decisions:
Serious impact on patient relationships, physician efficiency, stewardship of clinic resources, and our image in the community.
Internal/External Contacts:
Patients, physicians and other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members and vendors.
Minimum
Qualifications:
High school diploma required (or equivalent) Excellent interpersonal, organizational, and customer service skills required Keyboarding skills and the ability to utilize computer equipment and software are required as, is experience with other types of standard office equipment Preferred
Qualifications:
Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred or an equivalent amount of experience in a high-volume customer service role in another industry/environment or six (6) months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation Familiarity with an electronic practice management system preferred Experience with multi-line phones/ACD phones preferred Medical terminology preferred Qualifications Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
Impact of Decisions:
Serious impact on patient relationships, physician efficiency, stewardship of clinic resources, and our image in the community.
Internal/External Contacts:
Patients, physicians and other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members and vendors.
Supervision:
Reports to the Supervisor; does not supervise others.
Excellent interpersonal, organizational, and customer service skills are essential.
Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
Familiarity with an electronic practice management system is preferred.
Experience with multi-line phones/ACD phones preferred.
Medical terminology preferred.
None required for this position.
Recommended Skills Audio Equipments Communication Computer Equipment Customer Service Health Care Imaging Estimated Salary: $20 to $28 per hour based on qualifications.
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